Refunds and cancellations

Always refunded

• Duplicate charges.
• Charges after you cancelled.
• Charges you did not authorise, once we have confirmed the details with you.
• Anything we cannot deliver.

Subscriptions (DomainIf, bioscity.com apps, recurring placements)

• Cancel any time from your account settings or by email. Cancellation stops the next renewal; you keep access until the end of the period you paid for.
• Consumers can cancel within 14 days of the first purchase for a full refund, as the Consumer Contracts Regulations 2013 require. If you used the service in those 14 days we may keep a proportionate amount.
• Beyond that, we do not refund unused time on a period that has already started. As a courtesy, if a renewal charge is fewer than 7 days old and you have not used the service since, we will refund it. Just ask.
• If we close a product, any prepaid time after the closure date is refunded in full.

Digital downloads (isorganized templates)

• When you buy, you are asked to agree to immediate delivery and to acknowledge that this ends the statutory 14-day cancellation right once the download starts. That is why downloads are not refundable simply for a change of mind.
• If the file is corrupt, will not open in the software the listing names, or is materially different from its description, we will fix it, replace it or refund it. That is your right under the Consumer Rights Act 2015 and we honour it without argument.
• If you bought by mistake and have not downloaded the file, email us within 14 days and we will refund it.
• Templates bought on Etsy are refunded through Etsy, under Etsy's rules. We cannot refund an Etsy order directly.

Paid placements and partner listings (esimkart)

• If we cannot publish an agreed placement, you get a full refund.
• If we have to remove a placement before its agreed end date for reasons on our side, the unused part is refunded pro rata.
• If a placement is removed because it breaks our partner rules, for example misleading pricing, the fee is not refundable.
• Placements that have already run are not refundable.

Development and consulting services

• Work already done at the agreed rate is not refundable, but you always receive the work you have paid for.
• Prepaid hours or retainer time that has not been used is refunded on request, less any non-refundable deposit stated in the written agreement.
• If we cannot deliver what we agreed, we refund the part that was not delivered.

How to ask for a refund

1. Email hello@bioscity.co.uk with the date and amount of the payment, the product, and the email address you used. For card payments the last four digits of the card help us find it faster.
2. We reply within two business days and tell you what we can do.
3. Approved refunds are sent within 2 business days to the original payment method. Card refunds then take 5 to 10 business days to appear, depending on your bank. Bank transfer refunds go back to the account they came from.

Refunds are made in the currency you paid in. If your bank converted the payment, the amount you receive may differ slightly because of exchange rates. Bank fees on the original transfer are not refunded.

Chargebacks and disputes

Please contact us before disputing a charge with your card issuer. A refund from us takes days; a chargeback takes weeks, and card networks charge us a fee even when the dispute is dropped. If you dispute a charge for something you did receive and did not try to resolve with us first, we may close the associated account. We respond to every dispute with the order records.

Questions

Anything unclear? Contact us. This policy is part of our terms of service and does not reduce any rights you have by law.