Terms of service

1. Who we are and what these terms cover

Bioscity Limited ("Bioscity", "we", "us") is registered in England and Wales, company number 14994244, registered office 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. Email hello@bioscity.co.uk.

These terms apply when you use bioscity.co.uk and when you buy a product or service from us, including through esimkart.com, isorganized.com, domainif.com, iamasoftwareengineer.com, bioscity.com and hostook.com. A product may publish additional terms of its own; where they conflict, the product's terms win for that product.

If you are a consumer, nothing in these terms takes away rights you have under the Consumer Rights Act 2015 or other law. If you are buying for a business, you confirm you have authority to bind that business.

By using our sites or buying from us you agree to these terms. If you do not agree, please do not use them.

2. Accounts

Some products need an account. You must be at least 18, give accurate details, keep your password secret and tell us straight away if you think someone else has used your account. You are responsible for what happens under your account until you tell us.

We may suspend or close an account that breaks these terms, has not been used for a long time, or is being used for fraud. Where reasonable we will warn you first.

3. Acceptable use

You must not use our sites or products to:

• break any law, or infringe anyone's rights;
• send spam, malware, or anything designed to harm a system;
• probe, scan or overload our servers, or try to access accounts or data that are not yours;
• scrape or copy substantial parts of a site by automated means without our written permission;
• resell or share a licence, download or account that was sold for a single user or business.

4. Prices and payment

Prices are shown on each product page in the stated currency. Unless the page says otherwise, prices for consumers include UK VAT where it applies; prices for businesses are shown with VAT itemised on the invoice. Your bank may charge a currency conversion fee.

Card payments are processed by Stripe under Stripe's own terms. Bank transfers are made to our Wise business account using the details on the invoice. Payment is due at the time of purchase, or by the due date on an invoice, normally 14 days. We may charge statutory interest and compensation on late business invoices under the Late Payment of Commercial Debts (Interest) Act 1998.

If a price is obviously wrong, for example because of a typing error, we may cancel the order and refund you in full before delivery.

5. Subscriptions

Subscriptions renew automatically at the end of each billing period until you cancel. You can cancel at any time from your account settings or by email; cancelling stops the next renewal and you keep access until the paid period ends. We do not refund the unused part of a period except where section 8 or the law says otherwise.

We will give you at least 30 days' notice by email before increasing a subscription price. If you do not want to pay the new price, cancel before it takes effect.

If a renewal payment fails we will retry and email you. If it still fails after 14 days we may downgrade or suspend the account.

6. Digital downloads

Spreadsheet templates and other downloads are licensed, not sold. You get a non-exclusive, perpetual licence to use the file for your own personal or internal business purposes, on as many of your own devices as you like. You may not resell, share or publish the file or a modified copy of it.

Downloads are delivered by link after payment. If a file does not open, is corrupt, or is not what the listing described, tell us and we will replace it or refund you. Templates bought on Etsy are covered by Etsy's policies.

7. Development and consulting services

For freelance work we agree the scope, price and timeline in writing (email is fine) before starting. That written agreement, together with these terms, is the contract. Unless the agreement says otherwise:

• work is invoiced either on completion, in milestones, or monthly for ongoing work;
• you give us timely access, content and feedback we need to do the work; delays on your side extend the timeline;
• changes outside the agreed scope are quoted separately;
• you own the deliverables once the invoice for them is paid. We keep the right to reuse general know-how, and open-source components stay under their own licences;
• we do not guarantee results that depend on third parties, such as search rankings or app store approvals.

8. Your right to cancel

If you are a consumer in the UK, the Consumer Contracts Regulations 2013 give you 14 days from the day of purchase to cancel and get a full refund, with these exceptions that the regulations allow:

• Digital downloads: if you asked us to deliver the file immediately and acknowledged that you lose the right to cancel once delivery starts, the right ends when you download it.
• Subscriptions and services: if you asked us to start straight away, you can still cancel within 14 days but we may keep a fair amount for what was provided before you cancelled.

To cancel, email us. Our refunds and cancellations policy has the practical details, including refunds we give beyond the legal minimum.

9. Intellectual property

The sites, products, code, designs, text and logos belong to Bioscity or our licensors. You may not copy or reuse them beyond what these terms or a licence allow. Content you upload to a product stays yours; you give us permission to store and process it to run the product for you, and nothing more.

10. Third-party sites and affiliate links

Our sites link to other companies' sites. We are not responsible for them. esimkart in particular is a comparison site: when you buy an eSIM from a provider after clicking a link on esimkart, the contract is between you and the provider, and we may earn a commission from the provider. Commission does not affect the prices you pay or the order in which plans appear, except where a placement is clearly marked as sponsored.

11. Availability and changes

We aim to keep the products running around the clock but cannot promise it. We may take a product offline for maintenance, and we may change or discontinue features. If we discontinue a paid product entirely we will give at least 30 days' notice and refund any prepaid period beyond the closure date.

12. Liability

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Consumers keep all their statutory rights.

Otherwise, and to the extent the law allows:

• we are not liable for loss of profit, business, data or goodwill, or for indirect or consequential loss;
• our total liability to a business customer for anything arising out of a product or service is limited to the amount that customer paid us for it in the 12 months before the claim;
• we are not liable for failures caused by things outside our reasonable control, including hosting or payment provider outages, and for the results of decisions you make using information on our sites. Comparison data on esimkart is provided in good faith but plans and prices change; always check with the provider before buying.

13. Ending the agreement

You can stop using a site at any time and close an account from its settings or by email. We can end the agreement if you seriously or repeatedly break these terms, or if we discontinue a product as described in section 11. Sections 9, 12 and 15 survive termination.

14. General

If a court finds part of these terms unenforceable, the rest still applies. If we do not enforce a right straight away we can still enforce it later. We may update these terms; the date at the top shows the current version, and for material changes affecting existing customers we will email you first. You may not transfer your agreement with us to someone else without our consent; we may transfer ours to a company that takes over our business, and will tell you if we do.

15. Governing law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living in Scotland or Northern Ireland you may also bring a claim in your local courts, and you keep the protection of any mandatory rules of the country you live in.

If something goes wrong, please email us first. Almost everything is sorted out with one message.